Global IT Help Desk
HTG provides you with enterprise quality help desk services. Many IT and business leaders want the opportunity to focus on core initiatives and just have the help desk “work”. That’s our specialty. We’ll free you from the pain and agony of hiring, staffing, training and managing help desk personnel. We’ll provide you ITIL quality tools and workflow processes to resolve more incidents at the help desk, and free your Tier 2 and Tier 3 staff of unnecessary involvement.
Global UC/AV Help Desk
You’re in safe hands when you trust your AV and UC to HTG. We plan, design, deploy, support and evolve end-to-endless solutions that are reliable, efficient and run smoothly and safely on your network. Our professional services lie at the heart of our offering, from technology review to standards development, network provisioning and integration to software development and creative services, not forgetting a dedicated account management team that ensures everything runs smoothly during deployment and after, whatever its scale.
Remote Network Monitoring
Our remote monitoring and management (RMM) platform continually monitors the stability and security of your IT network so you can experience maximum network uptime, increase your efficiency and focus on your core business functions. We can handle all recurring maintenance tasks so you don’t have to, including Windows updates, disk defragmentation and disk cleanups to ensure your devices are properly updated and maintained at all times. All system maintenance is performed during off-peak hours to minimize disruptions to your network. We have different tier levels, call today for more information!